Month: September 2019

Career Review Going into the Philippine Call Center Industry

blogger /

The Philippine call center industry has truly grown in the past year. This is because the Philippines offer all that outsourcing offshore businesses need. First and foremost of these is the available competent workforce and relatively lower cost of labor as compared to an onshore operation. The industry has developed well and lead race in the global outsourcing industry. Every since the industry was went full swing in 1999, there was no turning back in development. A significant number of such businesses established in India moved or branched towards the Philippine archipelago when the large potential for the countrys geographic location was realized.

So are you Ready to Work in a Call Center?
Call centers, also called contact centers are great places to work in especially since one does not need any specific degree to get into one. A lot of Filipinos, according to surveys, have college degrees. However, you could have either finished mass media or nursing and it would not matter. All you need are the right skills especially in communicating with people and you could get hired right away. The best part about getting into this kind of career however, is the pay. This industry offers highly competitive salary rates even for the entry level applicants. This is why the call center has so many applicants.

However, it is not all fun and games. There are also a lot of challenges that one must face when getting into a career as a contact center agent. So what exactly are these challenges?

Challenges of Working in a Philippine Call Center
There are many challenges to working the contact center conditions. Filipinos basically love to wake up early in the morning to work (as opposed to say people in Hong Kong where the night is alive and people sleep till almost noon). But this will have to change because the call center industry requires one to work during the night. This is of course because the Philippines is almost at the opposite end of the globe to the U.S. where most of the customer calls will most likely come from. Thus, the time differential is immense. Day time in the United States is Night time in the Philippines. Conversely, night time in the Philippines is day time in the U.S.

There some dangers to working at night that one should first be aware of before considering going into the contact center industry game. Remember that the body has a natural circadian rhythm also commonly called as ones “body clock.” The body biological clocks time was determined by billions of years of evolution. Reversing this can have bad effects to some people with weak constitutions who cannot adjust well enough. Those with bad respiratory problems will exacerbate their problems. But those with heart diseases should not even consider going into such a career.

Other than these, working in a Philippine call center can be fun and comfortable if one can adjust well enough. The pay is good and there are always good medical benefits such as health cards.

Good Physical Fitness In The Call Center Industry

blogger /

With the rapidly increasing call center industry, more and more people are engaged in countless hours of grueling training and practicing on how to handle calls, file reports, schedule personnel and inventory checks, and more. With globalization, the different call centers required shifts even during the graveyard timeframe, which means that call center agents would have to endure the normal sleeping hours working just to be accommodate transaction calls from halfway around the world. Good physical fitness in the call center industry is simple and defined into three simple key words: coffee, cigarette, and alcohol.

With the long continuous hours in which the agent endures sitting idly talking to a headset, it would definitely cause the body to slow down and lessen the persons capability to circulate the blood within. This causes a reflex action of yawning, which signifies a greater need of oxygen in the respiratory – cardiovascular area. It would also manifest a sense of sleepiness.

As a result of this common phenomenon, coffee has been one of the mainstays of the call center agents, and personnels alike to combat sleepiness and degradation of competent performance. Even if the direct effect of coffee to the body is to keep us awake, there are detrimental effects of too much coffee such as possible kidney complications and dehydration.

Lessening the amount of coffee per day would also lessen the amount of urged moments for the agent to go to the bathroom. Furthermore, lessening of bone density has been found on chronic coffee drinkers.

Cigarette:

Another avenue for stress release of agents in the call center industry is by lighting up a cigarette or two during break time or lunch hour. Many of these agents claim that the habit of lighting up of a cigarette during free time not only increases their social sphere but also lessen their anxiety and work related stressors.

However, we all know the negative effects of cigarettes to the lungs and body of a smoker. For one, the smoke coming from the cigarettes passes through our respiratory system. This smoke is a combination of impure particles which we allow to reach our lungs and attach to our bronchioles. A gradual and significant blocking of the smoke in the linings of the bronchioles would lessen the amount of oxygen exchanged between, which causes us to have difficulty in breathing.

Alcohol

After work shift hours, one of the usual stress release methods of agents is to go to the local hangout place and have a round or two of alcoholic drinks. This happens especially when salaries have been doled out. However, when alcohol is excessively ingested, could damage the liver. The liver is mans natural fat and alcohol synthesizer. An excessive alcohol load on the liver to synthesize in frequency may cause the liver to malfunction or lead to alcohol induced cirrhosis.

These three things are the main culprits in lessening the health status of call center agents. Good physical fitness in this concept would entail being able to say no or lessen these three culprits. Staying in the call center industry is technically a tedious and health taxing job to undergo, especially due to the high demand of work. Nevertheless, substitutes for these may come on the form of healthy fruit juice, or any other healthy food. It is a matter of initiative and choice for one to good physical fitness when faced with a situation.

The Pros And Cons Of Unionization In The Airline Industry

blogger /

For flight professionals and the general public alike, one of the most recognized parts of the airline industry is the strong union presence among its professionals. Major international and national airlines have been unionized for decades in order to protect flight professionals from excessive pay and benefit cuts meant to secure the bottom line. However, unions have been considered a mixed blessing by the media, the public, and airline executives. Striking flight attendants, pilots, and flight technicians sometimes hold up flights, drawing ire from customers. As well, airline executives by and large feel that unions ask too much from airlines when many companies are struggling to stay afloat financially. There are pros and cons to the union process for professionals, though it still benefits them to this day.

It is important to start with the negatives of unionization in the airline industry before speaking of its virtues. The decline of labor unions in the United States and North American countries has made the airline union appear like it is fighting a losing battle with public opinion. As well, the benefits of comradery amongst union members have been weakened by increasing competition for jobs in the airline industry. While the union advocates hard for workers and businesses have obliged in the past, many airline executives would rather concede optional health care plans and other benefits than give up the big paydays that unions often push for. Finally, the aforementioned problem of strikes among airline unions can often make flight professionals look selfish and unsympathetic.

However, the public should realize that unions have helped keep flights in the air for years by averting greater labor strife. Indeed, the airline unions are one of the last places in the American labor landscape where successful negotiations are still a common occurrence. Airline professional unions offer flight crews, pilots, and attendants an opportunity to develop relationships with colleagues in other companies while working toward competitive salaries. As well, companies and the public should look at how the union’s bargaining power not only benefits flight professionals but the overall business.

Unions are able to negotiate group health benefits for their members, which helps the company save on providing more expensive health options. The union-business relationship is not one sided and while unions push for higher wages, the compromise wages that are established in negotiations help keep experienced professionals in the industry. The unionization of airline workers benefits everyone involved but flight professionals need to be aware of these different pros and cons to gain a fuller picture.

Fiberglass Fan For Chemical Industry

blogger /

CB Blower fans can be supplied to be gas tight and made of special materials to resist corrosion. Fans and turbo blowers are supplied to provide air for carbon black plants and for sulphuric acid plants.

Chemicals industry provides the widest range of challenges for rotating equipment. CB Blower Co. fans and blowers operate in conditions encompassing extreme pressure and temperature, and handle a wide range of gases containing aggressive and toxic components. Demanding specifications and strict safety requirements must be met and above all is the need for dependable operation over long periods.

CB Blower Co. fans meet the challenge of moving gases continually, reliably, efficiently and safely. They are built to API, or equivalent industry standards and their performance has been proven over many years of operation; and the blowers can meet unusual requirements that include dual drive systems with automatic drive engagement / disengagement and special materials of construction.

CB Blower Co. fans and pressure blowers are found in all major process plants. The range of applications is very wide but includes:

custom engineered centrifugal process fans for combustion air supply. These may be used directly for fired heaters for ethane or naphtha cracking plant and for processes with steam reforming such as methanol, or for boilers serving general utilities. Flue gas extraction and tail gas clean up are among the other applications for which we have supplied custom fans.
auxiliary boiler and other pre-engineered fans.
cooling fans for mechanical draught cooling towers, air-cooled heat exchangers and air-cooled condensers.
turbo blowers for sulphur recovery combustion and reaction air, sulphuric acid and carbon black plant
screw type pressure blower systems for process gas handling, notably for butadiene plants, gas turbine gas fuel compression and process refrigeration.
reciprocating turbo blowers for hydrogen processes – hydrocracking, visbreaking, catalytic reforming

The demands placed on equipment in the chemical industry are particularly high. Toxic, corrosive and unstable gases are frequently a part of chemical production processes. Maintaining the purity of gases being handled is a priority in the pharmaceutical and biological industries. CB Blower Co. supply a range of fan / blower types to the chemical industry, from fans for boiler and incineration plants that supply heat and process steam, to fans that are used on exhaust and emissions control systems to equipment that handles the materials being processed. In such a diverse industry the range of applications is very wide but there is often the need for special materials to prevent corrosion by gases such as wet hydrogen chloride and hydrogen sulphide. The blowers are adapted to meet these special needs.

For additional information please refer to http://www.cbblower.com/coolair.html

Oleg Chechel
Ventilation Equipment Designer
CB Blower Co.

http://www.cbblower.com/custserv.html
http://www.cbblower.com/index.html

Cleaning Industry Marketplace

blogger /

Cleaners Hub is a new online marketplace for the cleaning industry. Users are able to find a variety of resources all dedicated to the cleaning. The website is designed to be simple and easy to navigate, and resources are arranged by geographical region, and types of supplies or services.

Cleaning Business Marketplace:
The whole idea behind cleanershub.com is to create a complete marketplace for the cleaning industry. A stay at home mom or dad can easily purchase some cleaning products, read up on the latest cleaning product news, maybe apply for a part time job, and request a bid for specialized cleaning services..all on one website. On the other hand, a cleaning service manager may catch up on cleaning industry news, post a job opening and look for prospects in the local bid requests section. This significantly cuts the time it takes to do what many consider a chore.

Cleaning Bids:
One key differentiating factor about Cleanershub.com is that businesses and consumers seeking cleaning services can post requests and let cleaning service companies bid on their job. Instead of having a flood of calls or emails from various service companies or contractors, the consumer or business gets to choose who to contact and when to contact them. Each service request receives its own web page, from which the customer can view bid amounts, estimated completion dates, and a brief message from the bidder. This service is currently free to consumers and businesses for up to five bids per request. Any cleaning service company or contractor may bid on jobs, however, only those who are part of the network will be able to use this tool in the future.

Cleaning Business Advertising:
Cleaning businesses may also advertise their services as a premium listing. With a premium listing, the service or supplier may show a video, an image or a logo to create a more lasting effect on prospects. This is especially useful to those companies with a branding message. They may also write a short paragraph with details of services or supplies provided, and any other message they intend to convey. Contact information is also shown on the listing, including a phone number, link to a website, email, and mailing address. Advertisers may be from anywhere in the world and premium listing rates start at $4.95 USD / month. See https://cleanershub.com/Cleanersprofile.php.

Jobs:
With the current state of the job market, Cleanershub.com is currently allowing employers with cleaning industry vacancies, 5 free 30 day job listings. Positions can be anything cleaning related. For example, a hotel may post housekeeping jobs, while a cleaning product manufacturer may post a sales job. A cleaning service may post a managerial position, while a software manufacturer posts one for a clean room manager. The only requirement is that the position involves anything related to the cleaning industry. Employers do not necessarily have to be primarily involved in cleaning industry operations.

For employers seeking to list a job for more than 30 days, cleanershub.com offers a very low rate of $9.95/ year per job listing. In addition to the thousands of visitors to the website, the marketing department also assures that a part of their own advertising efforts are targeted towards the immediate area in which listings on the website are located, with links to pages directly connected to those listings.