Tag: BPO

Emerging Trends In The Bpo Industry Today

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The last decade marked the rise of the east as the back-office of the world. Last couple of months have proved that East is not just rising, but it has risen and is shining bright! lobal economy had its way of being lopsided in the favour of the western hemisphere. But that has changed with the East not just emerging as the largest market to dump consumer goods, but also the largest human resource base, where all services are offered better in quality and better in price! And with the emergence of Computer Technology, it has become easier to access this wide resource pool. Information Technology and its Enabled Services (IT and ITES) have resulted in the shifting of back offices back across continents.

This can be said to be an evolved system of BPO services where both clients and the service providers share a unique, mature, multi-cultural and symbiotic relationship. Combined, this has dramatically affected the relationship between clients who need Business Process Outsourcing and providers who dial it in. In many ways we’re seeing the birth of the second generation of BPO, a more complex business model that will require both buyers and providers to evolve and mature. Here are a few trends to keep your eyes on:

1. Contracts not based on head count
Companies are increasingly looking at call center outsourcing business operations as more than just a way to save money on overhead costs. More and more businesses want overall improvements in both platform and technology. Not only could this lead to more a complex partnership agreement that may require a bolstered procurement management contract , it may completely change operational strategies within a company.

2. More transparency
Today’s BPO buyers want to know how providers are producing their results. They want to know details about who is leading the project and who the management team is. In this way, today’s BPO landscape favors the client. This could lead to a outcome-based pricing scale which would be a grand departure from the previous decade.

3. Increased regulatory strictness
Auditors are inspecting the operations of BPOs with greater frequency and intensity. This will continue to zap money and resources from both BPO and KPO services clients and providers, gradually changing the ways BPO contracts are managed.

4. Social media increasing options
BPO providers can no longer ignore social media as distinct from the call center services they offer. Real-time data must be constantly aggregated and analyzed in order to optimize a business operation to meet the standards of the end-customer.

5. Buyers are mixing on-shore with off-shore
It’s not black and white anymore. BPO buyers are outsourcing some of their operations to offshore providers, while some of their operations are being managed by onshore providers. Still other operations are being managed in-house. This creates a complex dynamic of cost-cutting with optimization. It also creates a globalized network of partners increasinglydependent on cloud services and the Business Process as a Service (BPaaS).

These five trends represent a changing of the guard in the BPO world. This changing dynamic will see an evolution of outsourcing models as well different relationships between buyers and providers and different pricing scales. A single business process may now be managed from multiple locations on the globe at once and a reduction of overheard costs is no longer the sole objective.

Successful Industry In The Philippines

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The BPO or Business Process Outsource industry of the Philippines had grown significantly because of a number of industries in the Philippines that contributed to the success of the BPO industry. And one industry that largely contributed to the success of the BPO industry is the call center industry of the Philippines.

Successful Industry in the Philippines
The call center industry of the Philippine is considered today as one of the most successful and one of the largest industries in the Philippines. The success of this industry had also placed the Philippines as the call center capital of the world, recognizing the industry as the largest provider of Outsource Call Center service in the global market.

So what are the reasons why the call center industry became successful in the global market? According to industry experts, the industry became very successful because of a number of call center companies that contributed their own successes in the market to the growth of the call center industry. A popular example of a call center company in the Philippines is Magellan Call Center.

A Successful Call Center Company
Magellan Call Center was one of the many successful call center companies and agencies in the Philippines. It was established at the time when the demand for call center services in the Philippines had grown dramatically since the first call center companies had offered live answering services to different businesses in the Philippines.

However, what made Magellan Call Center unique in the market is because of its collection of Small Business Answering service including Order taking service and reservation services. And it was because of these small and simple types of call center services that Magellan Call Center had gained a lot of popularity with. This is because Magellan Call Center was only one of the few call center companies and agencies in the Philippines that provided such services.

Magellans Contribution
Because of the services that the call center industry have provided, the call center industry had gained access in many other markets in the Philippines which were considered inaccessible in the past due to their present call center services that aims only to provide live answering services to large businesses.

Eventually, the number of call center companies similar to Magellan Call Center had grown which further expanded the reach of the call center industry even to the global market.

Various Industry Choices For Jobs In Jaipur

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Jaipur is the capital city of erstwhile princely state of Rajasthan, India. The city which is renowned for its timeless elegance and historic heritage, Jaipur allows its inhabitants to enjoy a comfortable lifestyle with the help of several industries where they are employed. Jobs in Jaipur are available at high, medium as well as low level industries. The city which inspires millions to head for India tour has developed immensely and is soon emerging as a cradle of job opportunities. Careers in Jaipur are inevitably available at a great scale in textile and service industries. Banking industry is another lucrative field which offers jobs in both government as well as private sectors.

Textiles: There are also various agricultural setups that offer lucrative job opportunities in Jaipur. Cotton industry is a very prominent industry which offers great benefits. Textile designers and other technologists in this field are paid-well and can build a highly rewarding career around this industry.

BPO & Outsourcing: The city is one also a recommended zone for BPO and outsourcing industry. In fact, it ranked 31 among 50 Emerging Global Outsourcing cities in 2008. Various renowned companies have their BPOs set-up build in Jaipur. Hence, candidates seeking jobs in Jaipur surely have a great deal of choices in IT, BPO and outsourcing industry. This is a youthful industry which has been providing a lucrative career options to a great percentage of young professionals. Graduates, undergraduates, software engineers, IT professionals, management professionals all are welcomed with open arms by BPO industry.

Jewelry Manufacturing: Jaipur is also a famous exporter of Gold, Diamond and stone jewelry in Asia which makes this industry one of the reputed job sectors as well. Manufacturing to sales of these precious and semi-precious stones require hard-work of skilled artisans and professionals and Jaipur is fortunate to have a history of skilled workforce in this industry. More entries are always welcomed here as well.

Tourism: It is a well-known fact that Jaipurs booming economy has a lot to do with tourism industry. The city of palaces and forts, royal fables and historic sagas, cultural vivacity and zesty celebrations, Jaipur is one of the most coveted travel destinations in the country. Every year travelers from round the world visit it to explore the city. Hence, tourism industry requires a large amount of work-force and hence there is no dearth of opportunities in this field. From hospitality to transport and other logistics there are various lucrative jobs in Jaipur. Fresh graduates can also apply for various executive level roles, while those with management degrees, a degree in hospitality or a diploma in travel are always preferred choices of employers for this industry.

These are some of the obvious choices for careers in Jaipur and the city offers horde of career opportunities for deserving candidates.

About the Philippines BPO Industry

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BPO industry has taken the world by storm since it has been recognized as the fastest growing industry worldwide. Considering the global scenario, the crown of the largest BPO player is being held by India. China comes second following next to India. The third spot is being held by Philippines. However, Philippines is placed to be the No. 1 offshore outsourcing service provider in the Asia Pacific region.

Many experts feel that Philippines have the potential to emerge as the global leader in the outsourcing field. The country includes a huge pool of skilled and talented workforce to reach to its ultimate aim. The people of this country are even capable of speaking good English and they are also well versed with other western culture. Therefore, Philippines BPO service providers are confident about the fact that they can improve their performance even further.

Currently, the contact centers and call centers forms to be the key part of Philippines outsourcing industry. The country has been able to outperform Malaysia in this particular field to become the third largest service vendor in the world. In the year 2006, the revenues earned by the Philippine outsourcing industry stood at US$2 billion and within 2 years the outsourcing industry of Philippines attained 62 per cent growth.

Many industry analysts have predicted that the offshore outsourcing service industry of Philippines is expected to earn more then US$11 billion in the coming years. If at all this prediction happens to be true then the employment opportunity would grow up even further.

Seeing this ever growing trend of Philippines BPO industry, the current government has also decided to take various steps to make the country more tempting to overseas investors. This would surely help the country to be on the global outsourcing platform.

Philippines have already secured its place in this field and today it is being considered to be one of the well known outsourcing destinations. The country has adopted strict certification procedures for its offshore outsourcing service vendors prompting every Philippines based outsourcing company to go through this procedure before starting its operation.

Philippine is on its way to become one of the global leaders of offshore outsourcing service industry. Some of the services on offer include logistics, accounting, finance payroll processing, tax and financial reporting and others. The nation has vast number of IT and English speaking professionals who are capable enough of displaying amazing talents. Every year thousand of students are graduated from various fields such as accounting, engineering and human resource management.

The customs and traditions of Philippines are admired by several European and North American countries. The people of this country can adapt themselves very easily to the various other cultures. Therefore, it is absolutely no problem for the Filipinos to offer amazing customer care services for its international clients. In terms of knowledge based jobs and employees, this Asian nation has always been considered to be the best in the business.

There is no doubt that Philippine do have the capability to become a global player in the field of business process outsourcing. They have highly skilled workforce, technical expertise and necessary infrastructure. Even the government is keen to make the country a preferred hotspot for outsourcing. Right now, voice based business processes are holding the major position in the BPO industry of Philippines but sooner or later the country will seek to expand its outsourcing portfolio.

Social Impact Of The Bpo Industry

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There are some industries which have changed the face of Earth. The iron and steel industry, the clothing mills and the printing press are some of them. They have defined modern civilization as we know it. However, no single industry has got the social impact generated by the BPO sector. The effect is of greater value when you look at how it changed the social fabric and thought of some of the most conservative areas of the world. Call center units in the third world countries brought graveyard shifts in vogue. The answering service agents redefined the workplace atmosphere from somber and grave to fun and sporty. Working, while studying in a college, was suddenly the in thing.

The BPO industry has changed the spending habits of the working class. Suddenly you had this dynamic group of young call center professionals with liquid cash on their hands that they were willing to spend. Because they were willing to splurge, consumer goods and gadget manufacturers sat up and took notice. They had a steady base of customers that would buy a good product, even if it was steeply priced. Thanks to these call center services industry, other business sectors had more money coming in. These businesses began to flourish only on the strength of the money that came rolling from the employees of the business outsourcing sector.

Another impact on the social framework would be the BPO work timings. Many of these places that are now BPO hubs, used to be very resistant to changes. The workforce had no faith in business ventures that required them to work at night! With the coming of call center units, the scenario changed. Many of the answering service agents were looked down upon initially because they went out to work when the others came home. The ideas changed soon. People began to accept that this was a unique work set-up. They were more comfortable with the idea of working night shifts. Even women were game for graveyard shifts. The dangers that the odd working hours posed to health took a backseat in the minds of these driven professionals.

Consumerism continued to get fuelled by the BPO employees. They had more money on their hands than what the earlier generations could make. The young call center employees were able to buy property and lifestyle objects, things that their parents could obtain only after saving for years. The more important part was that these young call center services employees were game for the challenge. They were not in this for only money anymore. This was another perception which took a beating. Initially many thought of the business outsourcing industry as a stop-gap arrangement before they moved to mainstream professions.

The concept of mainstream changed because BPO firms were able to provide jobs to the unemployed while other reliable industries, like retail and insurance, reeled under the impact of the recession. Many believed that the call center business would take a tumble because of the recession. That didnt happen. Rather, the answering service industry climbed to greater heights with growth percentages that looked astronomical when compared with those of other sectors.