Tag: KPI

How To Choose Valuable Hospitality Industry Kpi

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The hospitality industry continues to grow and thus there is undeniable fierce competition going on here. Establishing a business in this industry is definitely hard especially for a beginner. However, if you have the determination, dedicated employees and the right decisions, you will certainly succeed. Hospitality or service industry consists of firms that offer lodging, event planning and transportation as well as businesses like restaurants, theme parks and cruise lines. There are several activities that you have to mind here and you also have to make sure that you have the right staff that will perform different jobs such as facility maintenance, housekeeping, bartending, cooking and other direct operations. In this case, most will think that it is difficult to monitor all the tasks at the same time. However, this is not true if you have reliable hospitality industry KPI.

The hospitality industry KPI or the key performance indicators allow checking of day to day activities in your company which might seem impossible to do. With the right set of indicators, you will be able to keep track of supply and demand, the promotional needs of the company, recruitment activities and even the security requirements of your business. Depending on your organization, your hospitality or tourism industry indicators will differ according to the type of customers, the services you offer, the internal processes of the enterprise, the demands of your customers and the manufactured goods of your business. Thus, various indicators can be selected as long as they can be monitored properly.

For instance, if you are searching for KPIs in hotel management, you should take a look at the aspects that concern the success of your business the most. These include the profitability of your company, the needs of the staff and their performance and the efficiency of your processes. It is important that the hospitality industry KPI that you have chosen is right for your company and that you report on them regularly. Since you are in the service or hospitality industry, you will most likely consider measuring the size of your system. Taking the given example above, if you are operating a hotel, you will be able to monitor the system size by obtaining the number of rooms or hotels under your brand.

One of the main problems that managers face when they are choosing the hospitality industry KPI is that they find it hard to keep things at a minimum. Limiting the number of indicators can be quite a dilemma especially because there is a sea of choices for the hospitality industry KPI. Nevertheless, the trick here is to make sure that you keep yourself on a straight path. If you are managing a hotel, you should stick with just the lodging business. If you are operating a restaurant, monitor only using the tourism industry indicators that are about food service.

The good thing about the hospitality industry KPI is that it can check on the future of your company. It is not restricted to the now phase of your business. For example, you can keep track of the development pipeline of your hotel, which will measure the numbers of rooms that your hotel might have in the future.

How To Use Hr Scorecard For Publishing Industry

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Evaluation of human resource performance has become one of the most popular recent trends in business performance assessment. Balanced scorecard is widely used to optimize performance and evaluate efficiency of human resource departments, especially in huge transnational companies and corporations. Business owners came to understand that human resources are worth to invest in, as such investments proved to be the most effective in the long term. One should not underestimate the power of human resources, and the recent financial crisis is the best proof that efficient and dedicated personnel can help company solve problems and even perform better in post crisis economy.

HR scorecard for publishing industry is gaining popularity. There is a tough competition in the market of both online and offline media. Thats why efficient use of human resources is a precondition for success. Publishing business is not an exception here.

Perhaps, the right choice of key performance indicators for HR scorecard in publishing business is the most important stage of BSC implementation. It is very important to find critical success factors for an effective HR policy. Publishing business has its own peculiar features, business environment and specific nature. It should be taken into account when creating key performance indicators in all categories of balanced scorecard.

Lets review a couple of indicators that might be very helpful in assessment of HR efficiency for publishing industry.

Average equipment cost per employee. Such an indicator is truly considered to be very representative. Personnel uses various equipment in publishing business, like printing machines, powerful computers etc. Inefficient use of equipment may result in huge expanses. In order to optimize production expenses per employee, it might be very helpful to keep track on this KPI. On the one hand, an employee should get everything he or she needs to fulfill duties. On the other hand the company should not overpay. Based on the evaluation results, human resource managers may think of the ways to optimize expenses by forming teams of the right size, allocating the right amount of resources, office space and equipment. Employees may share the same equipment without feeling uncomfortable which will decrease average equipment cost per employee, and thus the company may save money which can be used, for example, for training or personnel coaching.

New hire turnover during the first 12 months. Publishing business involves advanced knowledge and experience in working with specialized equipment. Thats why if a company hires and educates new employees it sometimes spends a great amount of money. If the new employee eventually leave the company having worked less than 12 month, the company is more likely to suffer losses. It is very important to create suitable working conditions for freshly hired personnel, so that newcomers can use obtained knowledge to benefit the company. New higher turnover is a very indicative measure that directly evaluates efficiency of human resource department. Logical leap, the lower turnover is, the better for the company.

Finally, it should be mentioned that when evaluating HR performance one needs to keep balance between interests of personnel goals of the company.