Tag: philippines

Career Review Going into the Philippine Call Center Industry

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The Philippine call center industry has truly grown in the past year. This is because the Philippines offer all that outsourcing offshore businesses need. First and foremost of these is the available competent workforce and relatively lower cost of labor as compared to an onshore operation. The industry has developed well and lead race in the global outsourcing industry. Every since the industry was went full swing in 1999, there was no turning back in development. A significant number of such businesses established in India moved or branched towards the Philippine archipelago when the large potential for the countrys geographic location was realized.

So are you Ready to Work in a Call Center?
Call centers, also called contact centers are great places to work in especially since one does not need any specific degree to get into one. A lot of Filipinos, according to surveys, have college degrees. However, you could have either finished mass media or nursing and it would not matter. All you need are the right skills especially in communicating with people and you could get hired right away. The best part about getting into this kind of career however, is the pay. This industry offers highly competitive salary rates even for the entry level applicants. This is why the call center has so many applicants.

However, it is not all fun and games. There are also a lot of challenges that one must face when getting into a career as a contact center agent. So what exactly are these challenges?

Challenges of Working in a Philippine Call Center
There are many challenges to working the contact center conditions. Filipinos basically love to wake up early in the morning to work (as opposed to say people in Hong Kong where the night is alive and people sleep till almost noon). But this will have to change because the call center industry requires one to work during the night. This is of course because the Philippines is almost at the opposite end of the globe to the U.S. where most of the customer calls will most likely come from. Thus, the time differential is immense. Day time in the United States is Night time in the Philippines. Conversely, night time in the Philippines is day time in the U.S.

There some dangers to working at night that one should first be aware of before considering going into the contact center industry game. Remember that the body has a natural circadian rhythm also commonly called as ones “body clock.” The body biological clocks time was determined by billions of years of evolution. Reversing this can have bad effects to some people with weak constitutions who cannot adjust well enough. Those with bad respiratory problems will exacerbate their problems. But those with heart diseases should not even consider going into such a career.

Other than these, working in a Philippine call center can be fun and comfortable if one can adjust well enough. The pay is good and there are always good medical benefits such as health cards.

Successful Industry In The Philippines

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The BPO or Business Process Outsource industry of the Philippines had grown significantly because of a number of industries in the Philippines that contributed to the success of the BPO industry. And one industry that largely contributed to the success of the BPO industry is the call center industry of the Philippines.

Successful Industry in the Philippines
The call center industry of the Philippine is considered today as one of the most successful and one of the largest industries in the Philippines. The success of this industry had also placed the Philippines as the call center capital of the world, recognizing the industry as the largest provider of Outsource Call Center service in the global market.

So what are the reasons why the call center industry became successful in the global market? According to industry experts, the industry became very successful because of a number of call center companies that contributed their own successes in the market to the growth of the call center industry. A popular example of a call center company in the Philippines is Magellan Call Center.

A Successful Call Center Company
Magellan Call Center was one of the many successful call center companies and agencies in the Philippines. It was established at the time when the demand for call center services in the Philippines had grown dramatically since the first call center companies had offered live answering services to different businesses in the Philippines.

However, what made Magellan Call Center unique in the market is because of its collection of Small Business Answering service including Order taking service and reservation services. And it was because of these small and simple types of call center services that Magellan Call Center had gained a lot of popularity with. This is because Magellan Call Center was only one of the few call center companies and agencies in the Philippines that provided such services.

Magellans Contribution
Because of the services that the call center industry have provided, the call center industry had gained access in many other markets in the Philippines which were considered inaccessible in the past due to their present call center services that aims only to provide live answering services to large businesses.

Eventually, the number of call center companies similar to Magellan Call Center had grown which further expanded the reach of the call center industry even to the global market.

About the Philippines BPO Industry

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BPO industry has taken the world by storm since it has been recognized as the fastest growing industry worldwide. Considering the global scenario, the crown of the largest BPO player is being held by India. China comes second following next to India. The third spot is being held by Philippines. However, Philippines is placed to be the No. 1 offshore outsourcing service provider in the Asia Pacific region.

Many experts feel that Philippines have the potential to emerge as the global leader in the outsourcing field. The country includes a huge pool of skilled and talented workforce to reach to its ultimate aim. The people of this country are even capable of speaking good English and they are also well versed with other western culture. Therefore, Philippines BPO service providers are confident about the fact that they can improve their performance even further.

Currently, the contact centers and call centers forms to be the key part of Philippines outsourcing industry. The country has been able to outperform Malaysia in this particular field to become the third largest service vendor in the world. In the year 2006, the revenues earned by the Philippine outsourcing industry stood at US$2 billion and within 2 years the outsourcing industry of Philippines attained 62 per cent growth.

Many industry analysts have predicted that the offshore outsourcing service industry of Philippines is expected to earn more then US$11 billion in the coming years. If at all this prediction happens to be true then the employment opportunity would grow up even further.

Seeing this ever growing trend of Philippines BPO industry, the current government has also decided to take various steps to make the country more tempting to overseas investors. This would surely help the country to be on the global outsourcing platform.

Philippines have already secured its place in this field and today it is being considered to be one of the well known outsourcing destinations. The country has adopted strict certification procedures for its offshore outsourcing service vendors prompting every Philippines based outsourcing company to go through this procedure before starting its operation.

Philippine is on its way to become one of the global leaders of offshore outsourcing service industry. Some of the services on offer include logistics, accounting, finance payroll processing, tax and financial reporting and others. The nation has vast number of IT and English speaking professionals who are capable enough of displaying amazing talents. Every year thousand of students are graduated from various fields such as accounting, engineering and human resource management.

The customs and traditions of Philippines are admired by several European and North American countries. The people of this country can adapt themselves very easily to the various other cultures. Therefore, it is absolutely no problem for the Filipinos to offer amazing customer care services for its international clients. In terms of knowledge based jobs and employees, this Asian nation has always been considered to be the best in the business.

There is no doubt that Philippine do have the capability to become a global player in the field of business process outsourcing. They have highly skilled workforce, technical expertise and necessary infrastructure. Even the government is keen to make the country a preferred hotspot for outsourcing. Right now, voice based business processes are holding the major position in the BPO industry of Philippines but sooner or later the country will seek to expand its outsourcing portfolio.

Growth Of The Franchise Industry In The Philippines

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What made the franchise industry of the Philippines successful? According to the PFA or the Philippine Franchise Association, the franchise industry of the Philippines had significantly grown in the last few years, from 50 franchises to more than a thousand franchises today. And according to them, the reason for its rapid growth is because of small franchise business in the Philippines such as food-cart and food-stall businesses.

Popular Small Franchise Businesses
Unlike in the past in which most franchise businesses are large businesses, such as convenient stores and fast-food restaurants, most franchise businesses today are small ones, such as food-cart and food-stall businesses.

Because of its relatively smaller size and far lesser expensive franchising costs, many Filipinos were able to franchise a business for their own, giving them the same opportunity that wealthier Filipinos have had with franchise businesses.

In addition to its lesser expensive franchise cost, small Franchising business Philippines such as food-cart and food-stall businesses became popular in the Philippines because it doesn”t usually require its franchisees to have acquired years of experience in a managerial position or have finished an MBA course, which are usually the case for larger franchise businesses.

According to the PFA, it was because of the simplicity of these small types of franchise businesses that made the franchise industry successful in the Philippine market, particularly in today”s modern trends in which franchise businesses had become a popular trend for many Filipino businessmen and women. This had also led to the significant growth of the franchise industry in the Philippines.

The Franchise Industry of the Philippines
The Philippines had received a number of recognitions due to the rapid growth of the franchise industry in the country.

The rapid growth of the franchise industry, according to the PFA, had led to the creation of thousands of enterprises and generation of hundreds of thousands of jobs, making franchising an important tool in the country”s economic growth, which gave had also given the industry entry to the international market, which led to the recognition of Filipino business concepts world-wide.

According to the PFA, the Philippines was also recognized as the “franchise hub of Asia” when it comes to the development of franchise concepts.

According to many business experts, it was because of these recognitions that made franchising the preferred business method for more and more entrepreneurs, both for old and new entrepreneur.